Real Solutions. Real Impact

Here are some of the challenges we’ve solved for clients across Europe and the Middle East. Each project highlights the problem, our approach, and the results delivered

Data, AI & Analytics

Big Data & Analytics 1 - ASML

Client: ASML – Netherlands (Semiconductors & Manufacturing)
Problem: Needed SAP HANA data models to support machine design and production, with actionable business-facing BI reports.
Solution: Collaborated with multiple teams to develop business-critical data models and reports.
Results: Delivered key reports enabling business units to monitor and analyze production and design data effectively.Service Domains: Data, AI & Analytics, Agile Transformation
Website: www.asml.com

Asset & Product Management BI - Alliander

Client: Alliander – Netherlands (Energy & Utilities)
Problem: Needed consolidated reporting to track project progress and align it with strategic goals.
Solution: Developed a dynamic BI reporting solution integrating project planning and execution data using SAP HANA and SAP Analytics Cloud (SAC).
Results: Enabled management to monitor project progress effectively and make data-driven strategic decisions.Service Domains: Data, AI & Analytics
Website: www.alliander.com

Big Data & Analytics Project (OPAN) - ASML

Client: ASML – Netherlands (Semiconductors & Manufacturing)
Problem: Needed an operational analytics platform to track KPIs and support decision-making.
Solution: Designed and implemented a centralized analytics tool for KPI visualization and reporting.
Results: Deployed a global KPI monitoring application utilized across official meetings and management processes.Service Domains: Data, AI & Analytics
Website: www.asml.com

Software Testing & Test Automation, Agile Coaching

Technical Support Enhancement - Xelion

Client: Xelion – Netherlands (Telecommunications & SaaS)
Problem: Needed to enhance technical support services for communication solutions to improve customer and partner satisfaction.
Solution: Delivered 2nd line technical support, managed ticketing workflows, monitored systems, and supported software release cycles.
Results: Increased support efficiency, accelerated issue resolution, and improved client satisfaction through optimized workflows.Service Domains: Software Testing & Test Automation, IT Asset Management, Service Configuration Management
Website: www.xelion.com/en-nl

IACT The Big Data Analysis Project - ASML

Client: ASML – Netherlands (Semiconductors & Manufacturing)
Problem: Need to collect, analyze, and visualize massive data generated by ASML machines in FAB environments.
Solution: Developed a centralized dashboard application, led quality orchestration and test strategy, implemented automation tools, and facilitated knowledge-sharing sessions.
Results: Delivered a unified platform with real-time dashboards and graphs, enabling customers to gain actionable insights.Service Domains: Software Testing & Test Automation, Agile Coaching
Website: www.asml.com

KYC: Know Your Customer Platform - Rabobank

Client: Rabobank – Netherlands (Banking & Financial Services)
Problem: Need for a global platform to onboard individuals and companies across 50+ countries while ensuring compliance with strict financial regulations.
Solution: Developed a KYC solution integrated with multiple data sources, defined test strategies, planned releases, and led User Acceptance Testing (UAT) cycles.
Results: Delivered a robust, compliant, and efficient platform that streamlined customer verification and strengthened regulatory adherence.Service Domains: Software Testing & Test Automation
Website: www.rabobank.com

Data Warehouse Pro-Migration - Essent

Client: Essent – Netherlands (Energy & Utilities)
Problem: Needed to prepare a data warehouse migration by understanding system dependencies and visualizing network structures.
Solution: Developed analytical outputs using SQL and R to map system dependencies and support migration strategy.
Results: Enabled strategic service decommissioning and successful migration planning through clear visualization of system dependencies.Service Domains: Data, AI & Analytics
Website: www.essent.nl

IT Infrastructure Provisioning Project - MOIT

Client: ASML – Netherlands (Semiconductors & Manufacturing)
Problem: Reliance on physical machines for software testing caused risks of downtime and potential multi-million euro losses.
Solution: Built simulation software for ASML machines, collaborated with five teams and management to identify quality gaps, and implemented both short- and long-term QA roadmaps.
Results: Enabled safer and faster testing, reduced machine downtime, and prevented costly errors through early error prediction.Service Domains: Software Testing & Test Automation
Website: www.asml.com

TwinSim: The Simulator Project - ASML

Cloud & Infrastructure, IT Asset Management, Infrastructure Provisioning

Media and Technical Support - DeepRoot Consulting

Client: DeepRoot Consulting – Egypt (Consulting & Digital Media)
Problem: Needed maintenance of the website and a user-friendly, consistent brand and technical infrastructure.
Solution: Maintained the website, designed brand identity and logo, produced reports, infographics, and posters, and established design guidelines.
Results: Delivered a cohesive, engaging website and consistent brand identity, improving user experience and communication effectiveness.Service Domains: IT Asset Management, Web Development, Media & Technical Support
Website: deeproot.consulting

Enterprise IT Support - NTT Ltd

Client: NTT Ltd. – Netherlands (IT Services & Enterprise Support)
Problem: Required comprehensive IT support for over 7,000 users across Europe to maintain smooth operations.
Solution: Delivered IT support across departments, managed user accounts and security settings, handled IT stock control, and ensured proper machine setup and deployment.
Results: Maintained high availability of IT services, enabling uninterrupted business operations.Service Domains: IT Asset Management, Project Management, Service Configuration Management
Website: www.global.ntt

Media and Technical Support - Elaqat Media

Client: Elaqat Media – Saudi Arabia (Media & Communications)
Problem: Needed comprehensive technical and media support, including IT setup, troubleshooting, and content creation.
Solution: Installed and supported IT infrastructure, managed user accounts and media content, created digital graphics, and ensured brand standards were upheld.
Results: Established a reliable IT environment and consistent, high-quality media content, enhancing operational efficiency.Service Domains: IT Asset Management, Service Configuration Management, Web Development, Technical Support & Graphic Design
Website: elaqat.com.sa

Global IT Support & Automation - LUMICKS

Client: LUMICKS – Netherlands (Biotech & Scientific Research)
Problem: Needed to enhance IT support services and automate infrastructure operations across multiple global offices.
Solution: Provided desktop and infrastructure support, resolved network and application issues, automated routine tasks, and managed IT procurement and asset provisioning.
Results: Streamlined IT operations, improved response times, and boosted user satisfaction by reducing manual workloads through automation.Service Domains: IT Asset Management, Service Configuration Management, Agile Transformation
Website: www.lumicks.com

Network Operations and Monitoring - Saudi Telecom Company

Client: Saudi Telecom Company – Saudi Arabia (Telecommunications)
Problem: Needed continuous monitoring and management of network alarms, service outages, and overall network performance.
Solution: Monitored alarms, managed service outages and customer complaints, and created/managed trouble tickets.
Results: Ensured uninterrupted network operations and improved customer satisfaction through effective issue resolution.Service Domains: Service Configuration Management, Project Management, Network Operations
Website: www.stc.com.sa

Azure Cloud Infrastructure Modernization - EMPWR

Client: EMPWR – Netherlands (Health & Nutrition, Consumer Goods)
Problem: Needed to modernize and optimize cloud infrastructure and endpoint management systems for better efficiency and security.
Solution: Led Microsoft Azure AD and Intune deployment, configured endpoint protection and compliance policies, migrated legacy systems, and automated provisioning workflows.
Results: Strengthened IT security and compliance, streamlined provisioning, and reduced manual IT workload by 60% through cloud-based automation.Service Domains: Cloud & Infrastructure, IT Asset Management, Service Configuration Management
Website: empwrnutrition.com

IT Support Services - Utrecht University

Client: Utrecht University – Netherlands (Higher Education & Public Sector)
Problem: Needed first-line IT support for students and staff to efficiently resolve technical issues and maintain IT service quality.
Solution: Acted as the first point of contact for IT issues, performed remote troubleshooting, guided users through resolutions, and documented all actions in Topdesk.
Results: Improved responsiveness and enhanced user satisfaction across the university community.Service Domains: IT Asset Management, Service Configuration Management, Agile Transformation
Website: www.uu.nl

VAS-IN Charging System - Y-Telecom

Client: Y-Telecom – Yemen (Telecommunications)
Problem: Needed reliable management and maintenance of telecom VAS-IN charging systems to ensure service availability.
Solution: Delivered infrastructure support, asset management, and service configuration for core telecom charging systems.
Results: Improved reliability and operational efficiency of telecom charging infrastructure.Service Domains: Cloud & Infrastructure, IT Asset Management, Service Configuration Management, Telecom

Project Management, Core Business Systems (CBS)

Mayyun SAP Implementation Project - Kamaran

Client: Kamaran Industry and Investment – Mayyun Industry – Yemen (Manufacturing / Enterprise Systems)
Problem: Required a modern ERP system to manage core business functions including administration, HR, finance, manufacturing, ROM, and inventory.
Solution: Acquired and managed the implementation of SAP HANA B1 ERP, led project scope and budget negotiations, and oversaw execution in coordination with vendors.
Results: Delivered a fully integrated ERP tailored to manufacturing operations, improving business visibility, efficiency, and operational control.Service Domains: Project Management, Core Business Systems (CBS)
Website: www.kamaran.com

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